Canadian firm Pro Web Services (PWS), the digital arm of BBB-accredited Multiaxis Enterprise Inc., introduces a chatbot solution that enhances patient communication and supports small business growth.
VANCOUVER, British Columbia, Oct. 03, 2025 (GLOBE NEWSWIRE) — Pro Web Services (PWS), the registered trade name of Multiaxis Enterprise Inc., today announced the launch of its new AI-powered chatbot designed specifically for dental clinics. The solution is built to not only generate patient leads but also to provide accurate information that empowers patients to make informed decisions about their care.
The first deployment of the PWS Chatbot is live at Westcoast Smile Dental, a leading Vancouver clinic recognized for its cosmetic and restorative dentistry and team dentist to the NHL Vancouver Canucks.
Transforming Patient Engagement in Dentistry
The PWS AI Chatbot was developed to address two critical needs in modern dental practices: efficient lead generation and transparent patient communication. Unlike generic chatbots, the platform is trained on clinic-specific information, allowing it to answer common questions, share treatment details, and guide patients through the booking process.
With 24/7 availability, patients can conveniently learn about services such as dental implants, veneers, whitening, Invisalign, and preventive care, while clinics benefit from increased appointment requests and stronger patient trust.
Complimentary for Website Maintenance Clients
Recognizing that digital engagement tools are now a necessity, PWS offers the chatbot free of charge to all website maintenance clients. This approach reflects PWS’s commitment to equipping small businesses with the digital resources needed to remain competitive.
“Patient expectations have changed,” said Dampage Perera, Managing Director of Multiaxis Enterprise Inc. “They want quick, reliable answers before making healthcare decisions. By providing this chatbot as a complimentary service, we’re ensuring that our dental clients can meet those expectations without additional costs.”
Westcoast Smile Dental: First Adopter
Westcoast Smile Dental, based in Vancouver’s Kitsilano neighborhood, is the first clinic to adopt the PWS AI Chatbot. Known for its advanced cosmetic dentistry and for serving as the team dentist to NHL Vancouver Canucks, the clinic has long embraced innovation in patient care.
“The chatbot allows us to connect with patients even outside clinic hours,” said Dr. David Cheng of Westcoast Smile Dental. “It’s an extension of our patient-centered philosophy, giving people the confidence to explore treatment options before stepping into the office.”
